Mindset Matters is what separates a great company from a mediocre one. It starts with the corporate staff and local management and bleeds down to the team on the ground floor.

How to make employees make the proper decisions independently without babysitting?

Leaders have to make hard decisions to ensure the ethics and foundations of the company are kept. Correct processes need to be performed each time. If this does not happen your reputation can be ruined.

The lasting impressions you leave with your customers separates you from other companies. It can repair a customer’s experience, but most importantly you win customers for life.