Agenda
Like the industry itself, FBMC has evolved every year since its inception, and we have some new, exciting programming tweaks in store for 2021. With the addition of our Future Leaders Program, the “BUILD” mini-workshops and an all-new FenderBender Talks format, the conference will feature more than 40 unique educational experiences, each focused on the most critical trends, concepts and strategies for running an effective business.
DAY ZERO: SUNDAY, SEPTEMBER 12 |
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6:00 PM - 8:00 PM |
Conference Meet and Greet |
DAY ONE: MONDAY, SEPTEMBER 13 |
|
10:00 AM - NOON |
Attendee Registration/Check-in |
12:00 PM - 1:30 PM |
CONFERENCE KICKOFF AND OPENING KEYNOTE: Take the Lead |
1:30 PM - 2:00 PM |
Networking Break |
2:00 PM - 2:45 PM |
OPERATIONS: Maximizing Efficiency CUSTOMERS: The Brand Experience |
3:00 PM - 3:45 PM |
TECH: MSOs and ADAS |
4:00 PM - 4:45 PM |
RECRUIT & RETAIN: Ultimate Team Building |
4:45 PM - 6:00 PM |
Kickoff Party |
DAY TWO: TUESDAY, SEPTEMBER 14 |
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7:00 AM - 8:00 AM |
Networking Breakfast |
8:00 AM - 8:45 AM |
CONFERENCE KEYNOTE: The Happy Hour Effect |
8:45 AM - 9:15 AM |
Networking Break |
9:15 AM - 10:00 AM |
LEAD: Becoming the “Big Dog” |
10:15 AM - 11:00 AM |
LEAD: Focus on Strengths, not Weaknesses |
11:15 AM - 12:00 PM |
OPERATIONS: Instant Profit Boosters |
12:15 PM - 1:30 PM |
Lunch and Learn |
1:30 PM - 2:00 PM |
Networking Break |
2:00 PM - 2:45 PM |
CUSTOMERS: Grow Through Marketing |
3:00 PM - 3:45 PM |
OPERATIONS: Maximize Your Facility Before Expansion |
3:45 PM - 4:15 PM |
Networking Break |
4:15 PM - 5:00 PM |
LEAD: Define Your Life Goal |
5:00 PM - 6:00 PM |
Cocktail Hour |
6:30 PM - 9:00 PM |
The FenderBender Party sponsored by Advance Professional |
DAY THREE: WEDNESDAY, SEPTEMBER 15 |
|
7:30 AM - 8:30 AM |
Networking Breakfast |
8:30 AM - 9:00 AM |
Networking Break |
9:00 AM - 9:45 AM |
LEAD: Crafting Your Vision |
9:45 AM - 10:15 AM |
Networking Break |
10:15 AM - 11:00 AM |
OPERATIONS: Life Cycle of a Shop |
11:15 AM - 12:00 PM |
OPERATIONS: Creating Your KPI Routine |
12:15 PM - 1:00 PM |
Lunch and Learn |
1:15 PM - 2:00 PM |
CUSTOMERS: Customer Service Ideas from Outside the Industry |
2:00 PM - 2:30 PM |
Networking Break |
2:30 PM - 3:30 PM |
Take the Lead |