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(Day after) Prime day special!

Save big—today only—on All Access and General Admission passes to this year’s conference through our special one-day promotion.

 
 

about the event

Sept. 30–Oct. 2, 2019
Hilton Minneapolis/St. Paul Airport Mall of America
Bloomington, MN


The 2019 FenderBender Management Conference is coming home. For the first time, we will host our event right in our hometown of Minneapolis-St. Paul—and we have a lot of exciting changes and tweaks in store that will help you take your business to the next level.

Stay tuned for announcements, and catch up on all that happened at our event in 2018 by clicking the button below!
 

 
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20+
Strategy Sessions

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SUPERCHARGED
Networking and Fun
 

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UNLIMITED
Opportunities For Growth

BONUS: When you register this year, you will also be given access to our Facebook Group where you can continue networking and continue the discussion.

 

WHO CAN ATTEND

All collision repair shop decision makers—from owners and managers to estimators and CSRs—no matter the size of the operation.

 

Who should attend

Single- and multiple-location independent and dealership body shop decision makers who are looking to grow and improve their businesses and employees.

 

Why Minneapolis-St. Paul?

The simpler question may be: why not? Aside from being the home to 10 Missions Media, publisher of FenderBender, the Twin Cities of Minneapolis and St. Paul offer a unique blend of urban city life and the great outdoors.

Come into town early. Stay late. Bring the family. There's plenty to do:

  • The fall colors (and still-mild, late-September weather) make trips to Minnehaha Falls, the Stone Arch Bridge, Harriet Island, Bde Maka Ska/Lake Calhoun, the Minnesota Zoo and many other local spots must-see attractions.
  • The area’s expansive list of golf courses—as well as bike trails, hikes, and lakes and rivers for fishing—offers a unique blend of options for outdoor enthusiasts.
  • From Surly to Summit and roughly 50 local breweries in between, the Twin Cities holds the clear distinction as the capital of craft beer in the Midwest.
  • Having produced Bob Dylan, Prince and F. Scott Fitzgerald, the Twin Cities is also home to a wide range of entertainment options.
  • And the cities’ long list of James Beard–winning chefs is a clear indication that this area takes food very seriously. From lakeside Northwoods-style options to downtown rooftop bars, the Minneapolis-St. Paul area has something to satisfy everyone.
 

AGENDA

With a unique blend of presentation formats, the 2019 conference agenda will hone in on providing a learning and networking experience that truly reflects the core philosophies of what the FenderBender Management Conference is all about; this event is designed to help you make the connections and learn the strategies you need to optimize your potential.

In all, we have 40 presentations packed into three days—that includes 24 strategy sessions, 12 FenderBender Talks (broken up into two separate tracks, “The Big Idea” and “3 Takeaways”), two workshops, and two keynote addresses.

 


DAY ZERO: SUNDAY, SEPTEMBER 29


6:00 PM - 8:00 PM

Conference Meet and Greet


 

DAY ONE: MONDAY, SEPTEMBER 30


12:00 PM - 1:00 PM

Conference Kickoff and Opening Keynote: Mike Anderson - A Step Ahead +

Mike Anderson, Owner, Collision Advice

Advanced vehicle design, market consolidation, technological trends—as the collision repair landscape continues to shift, the independent shop operator faces escalating challenges. The solution? Renowned industry guru Mike Anderson borrows a thought from hockey legend Wayne Gretzky.

“He was asked once what made him so good, and he said that while everyone else skated to where the puck is, he went to where the puck was about to go,” Anderson explains. “We need to take that same mindset.”

In this energetic, engaging and newly designed presentation, Anderson will kick off the 2019 FenderBender Talks series by outlining exactly how to do just that, offering his BIG IDEAS on where the industry will go and your TAKEAWAYS on how to get there—and thrive.


1:00 PM - 1:30 pm

Networking Break


1:30 PM - 2:15 pm

CUSTOMERS The Modern, Holistic Approach to Marketing +

Megan Williams, Chief Marketing Officer, Lefler Collision & Glass Repair Centers

LEAD The Art of Letting Go and Empowering Your Employees +

Mark Probst, Owner, Probst Auto Body

BIG IDEAS A Supplement-Free Shop +

Steve Morris, Operations Director, Pride Collision Centers


2:30 PM - 3:15 pm

LEAD Getting Buy-In: How to Shape Your Vision +

Randy Sattler, Manager, Rydell Collision Center

RECRUIT & RETAIN The Modern Technician Pay Plan +

Ryan Cropper, Owner, Able Body Shops

3 TAKEAWAYS How to Make Diagnostic Scanning an Efficient Moneymaker +


3:30 PM - 4:15 PM

OPERATIONS Documenting Your Way to Success +

Matthew McDonnell, Owner, Big Sky Collision Center and A&D Auto Body

CUSTOMERS The Secret to Capturing Customers One Phone Call at a Time +

BIG IDEAS Differentiating Leadership Styles to Meet Each Employee’s Needs +


4:15 PM - 5:00 PM

Cocktails Hour +

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


5:00 PM

Kickoff Party +

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!


 


DAY TWO: TUESDAY, OCTOBER 1


7:00 AM - 8:00 am

Networking Breakfast


Conference Keynote: Cindra Kamphoff - Beyond Grit +

Cindra Kamphoff, High Performance Coach

Dr. Cindra Kamphoff is a professional speaker, trainer, entrepreneur and professor, known for her Amazon bestseller, Beyond Grit: Ten Powerful Practices to Gain the High-Performance Edge. In the book’s forward, Minnesota Vikings Pro Bowl wide receiver Adam Theilen credits Kamphoff with helping him rise from an undrafted free agent out of an NCAA Division II football program to being one of the NFL’s most productive wideouts. Her presentation will focus on the core tenets of her book, while drawing clear parallels to the ins and outs of shop ownership.

8:00 AM - 8:45 am


9:00 AM - 9:45 AM

RECRUIT & RETAIN Craft a Culture that Promotes Buy-in and Longevity +

Matthew McDonnell, Owner, Big Sky Collision Center and A&D Auto Body

LEAD Create a Fearless Environment +

3 TAKEAWAYS The Keys to Modern Branding +

Megan Williams, Chief Marketing Officer, Lefler Collision & Glass Repair Centers


9:45 AM - 10:15 AM

Networking Break


10:15 AM - 11:00 AM

CUSTOMERS Understand and Reach Your Ideal Customer +

OPERATIONS Insure Relations and DRP Management +

BIG IDEAS How to Become Your Best Self +

Mark Probst, Ower, Probst Auto Body


11:15 AM - 12:00PM

OPERATIONS Better (and Progressive) Blueprinting +

Steve Morris, Operations Director, Pride Collision Centers

OPERATIONS Surefire Interview Methods +

3 TAKEAWAYS Budgeting for Technology Investments +


12:15 PM - 1:00 Pm

Lunch & Learn


1:00 PM - 1:30 PM

FenderBender Awards Presentation +

Honoring the best in the collision repair industry, the 12th annual FenderBender Awards recognize outstanding industry professionals in five categories:

• Executive
• Management
• Administrative Support
• Shop Worker
• Wild Card

 Sponsored by BASF, Kia, and OEC CollisionLink

1:45 PM - 2:30 PM

TECH The Guide to Readying Your Shop for Advanced Vehicle Systems +

CUSTOMERS How to Cut Waste in Your Workflow +

Greg Lobsiger, Owner, Loren’s Body Shop

BIG IDEAS Building a Talent Pipeline +


2:45 PM - 3:30 PM

OPERATIONS The Secrets to Efficient Workflow +

Randy Sattler, Manager, Rydell Collision Centers

CUSTOMERS Harnessing the Power of Digital Marketing +

Kevin Rains, Owner, Rains CARSTAR Group

3 TAKEAWAYS Perks that Make Your Shop Stand Out +


3:30 PM - 4:00 PM

Networking Break


4:00 PM - 4:45 PM

OPERATIONS Advanced KPI Management +

Jason Boggs, Owner, Boggs Auto Collision Rebuilders

RECRUIT & RETAIN The Keys to Conflict Management +

BIG IDEAS Curb Appeal: Simple Things to Change Today +


4:45 PM - 6:00 pM

Table Talks & Cocktail Hour +

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


6:30 pM - 9:00 pM

The FenderBender Party +

Mixing fun with business isn’t a bad thing, dontcha know? And, what better way to do that than by letting loose at our Networking Party? Spend the evening at Harriet Island Pavilion where you can take in the view of the Mississippi River and St. Paul skyline, while enjoying live entertainment, food with a Twin Cities twist, local Minnesota brews, lawn games and much more!

 Sponsored by PPG

 


DAY THREE: WEDNESDAY, OCTOBER 2


7:30 AM - 8:30 AM

Networking Breakfast


8:30 AM - 8:45 AM

Conference Jumpstart


9:00 AM - 9:45 AM

CUSTOMERS Introducing the “Wow Factor” in Your Customer Service +

OPERATIONS Maximizing Your Business’s Footprint +

Brian Greenley, President, Greenley Enterprises Corporation

BIG IDEAS The Future of the Collision Repair Technician +


9:45 AM - 10:15 AM

Networking Break


10:15 AM - 11:00 AM

LEAD Ask Mike Anderson, Part 1 +

Mike Anderson, Owner, Collision Advice

RECRUIT & RETAIN The Secret to a Successful Job Post +

3 TAKEAWAYS Instant, Profitable Revenue Boosters +

Greg Lobsiger, Owner, Loren’s Body Shop


11:15 AM - 12:00 PM

LEAD Ask Mike Anderson, Part 2 +

Mike Anderson, Owner, Collision Advice

OPERATIONS Inside Shop Expansion: How to Increase Your Footprint without Losing Control +

Ryan Cropper, Owner, Able Body Shops

BIG IDEAS Add Employees without Disrupting Your Team +


12:15 PM - 1:00 PM

Networking Lunch & Sponsor Giveaway


OPERATIONS Workshop: The Supplement-Free Shop +

Jason Boggs, Owner, Boggs Auto Collision Rebuilders

LEAD Workshop: Leadership Bootcamp +

Louie Sharp, Owner, Sharp Auto Body

1:15 PM - 3:15 PM


 

Happenings

FBMC Pub

September 30 - October 2, TIMES WILL VARY

When you’re thirsty for a drink, stop by the FBMC Pub! Day or night, our pub is here for your pleasure.

Pre-Conference Meet & Greet

September 29, 6-8 PM

If you arrive in Minnesota early and have some free time on Sunday night, stop by the FBMC Pub and get to know the team that brings you FenderBender and mingle with this year’s speakers.

FenderBender Awards Ceremony

October 1, 1-1:30 PM

Help us honor the best in the collision repair industry during the 12th annual FenderBender Awards. Recognize these outstanding industry leaders in five categories:

  • Executive

  • Management

  • Administrative Support

  • Shop Worker

  • Wild Card

The FenderBender Awards are sponsored by BASF, Kia and OEC CollisionLink


Cocktail & Networking Hours

September 30 - October 2, TIMES WILL VARY

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


Kick Off Party

September 30, 5 PM

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!


FenderBender Networking Party (Reception)

October 1, 6:30-9 PM

Mixing fun with business isn’t a bad thing, dontcha know? And, what better way to do that than by letting loose at our Networking Party? Spend the evening at Harriet Island Pavilion where you can take in the view of the Mississippi River and St. Paul skyline, while enjoying live entertainment, food with a Twin Cities twist, local Minnesota brews, lawn games and much more!

Sponsored by PPG

 

 

Speakers

 

Learn collision repair strategies directly from real shop operators who have achieved real success in this industry. More like mentors than speakers, they are part of the entire event, so you can not only learn from them, but also connect with them one-on-one. 

 
 

 

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hotel information

The 2019 FenderBender Management Conference will be at the Hilton Minneapolis/St. Paul Airport Mall of America. We have a limited number of discounted rooms, so register early and reserve your room for the biggest savings. Rooms will sell out.

And keep in mind that the Hilton Minneapolis/St. Paul Airport Mall of America is:

  • A five-minute free shuttle ride from MSP International Airport, which means easy travel to and from the hotel and no need for a rental car.

  • Just a two-block free shuttle ride (or walk) from the Mall of America, which aside from the most diverse and immense shopping in the U.S., also boasts an indoor amusement park, aquarium, and dozens of restaurants and bars. And Mall of America has a light rail stop that can take you to both downtowns—Minneapolis and St. Paul—which, again, means there is no need for a rental car.

  • Across the street from the Minnesota Valley National Wildlife Refuge, a 14,000-acre preserve that runs 70 miles along the Minnesota River. While you’re unlikely to take in all it has to offer, there are paved paths less than 100 feet from the Hilton’s lobby that are perfect for walking, biking and running.

     

 
 
 


Hilton Minneapolis/St. Paul Airport Mall of America

800 American Blvd E
Bloomington, MN 55425

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