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Thank you for a great 2019 event!

Stay up-to-date on news about the 2020 conference by joining our update list.

 
 

about the event

Sept. 30–Oct. 2, 2019
Hilton Minneapolis/St. Paul Airport Mall of America
Bloomington, MN


The 2019 FenderBender Management Conference is coming home. For the first time, we will host our event right in our hometown of Minneapolis-St. Paul—and we have a lot of exciting changes and tweaks in store that will help you take your business to the next level.

Stay tuned for announcements, and catch up on all that happened at our event in 2018 by clicking the button below!
 

 
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20+
Strategy Sessions

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SUPERCHARGED
Networking and Fun
 

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UNLIMITED
Opportunities For Growth

BONUS: When you register this year, you will also be given access to our Facebook Group where you can continue networking and continue the discussion.

 

WHO CAN ATTEND

All collision repair shop decision makers—from owners and managers to estimators and CSRs—no matter the size of the operation.

 

Who should attend

Single- and multiple-location independent and dealership body shop decision makers who are looking to grow and improve their businesses and employees.

 

Why Minneapolis-St. Paul?

The simpler question may be: why not? Aside from being the home to 10 Missions Media, publisher of FenderBender, the Twin Cities of Minneapolis and St. Paul offer a unique blend of urban city life and the great outdoors.

Come into town early. Stay late. Bring the family. There's plenty to do:

  • The fall colors (and still-mild, late-September weather) make trips to Minnehaha Falls, the Stone Arch Bridge, Harriet Island, Bde Maka Ska/Lake Calhoun, the Minnesota Zoo and many other local spots must-see attractions.
  • The area’s expansive list of golf courses—as well as bike trails, hikes, and lakes and rivers for fishing—offers a unique blend of options for outdoor enthusiasts.
  • From Surly to Summit and roughly 50 local breweries in between, the Twin Cities holds the clear distinction as the capital of craft beer in the Midwest.
  • Having produced Bob Dylan, Prince and F. Scott Fitzgerald, the Twin Cities is also home to a wide range of entertainment options.
  • And the cities’ long list of James Beard–winning chefs is a clear indication that this area takes food very seriously. From lakeside Northwoods-style options to downtown rooftop bars, the Minneapolis-St. Paul area has something to satisfy everyone.
 

AGENDA

With a unique blend of presentation formats, the 2019 conference agenda will hone in on providing a learning and networking experience that truly reflects the core philosophies of what the FenderBender Management Conference is all about; this event is designed to help you make the connections and learn the strategies you need to optimize your potential.

In all, we have 40 presentations packed into three days—that includes 24 strategy sessions, 12 FenderBender Talks (broken up into two separate tracks, “The Big Idea” and “3 Takeaways”), two workshops and two keynote addresses.

 


DAY ZERO: SUNDAY, SEPTEMBER 29


5:00 PM - 6:00 PM

VIP Meet & Greet/Speaker and Sponsor Meeting


6:00 PM - 8:00 PM

Conference Meet and Greet


 

DAY ONE: MONDAY, SEPTEMBER 30


12:00 PM - 1:00 PM

Conference Kickoff and Opening Keynote: Mike Anderson - A Step Ahead +

Mike Anderson, Owner, Collision Advice

Advanced vehicle design, market consolidation, technological trends—as the collision repair landscape continues to shift, the independent shop operator faces escalating challenges. The solution? Renowned industry guru Mike Anderson borrows a thought from hockey legend Wayne Gretzky.

“He was asked once what made him so good, and he said that while everyone else skated to where the puck is, he went to where the puck was about to go,” Anderson explains. “We need to take that same mindset.”

In this energetic, engaging and newly designed presentation, Anderson will kick off the 2019 FenderBender Talks series by outlining exactly how to do just that, offering his BIG IDEAS on where the industry will go and your TAKEAWAYS on how to get there—and thrive.


1:00 PM - 1:30 pm

Networking Break


1:30 PM - 2:15 pm

CUSTOMERS The Modern, Holistic Approach to Marketing +

Megan Williams, Chief Marketing Officer, Lefler Collision & Glass Repair Centers

In today’s competitive landscape, it’s not enough to run simply one marketing campaigns or several dispearte ones. And, says Megan Williams, chief marketing officer at Lefler’s Collision, as a result, it’s equally important not to get discouraged if there is not an immediate return on investment. Instead, a comprehensive, holistic approach to marketing is needed so it’s easier to have realistic expectations when starting a new endeavor.

You will learn:

  • How to introduce the “wow factor” in your customer service
  • The secret to capturing customer phone calls
  • The most critical marketing benchmarks—and how to measure them

LEAD Delegating: The Art of Letting Go and Empowering Your Employees +

Mark Probst, Owner, Probst Auto Body

A common trend for business owners is the ideology that “nobody can complete a task as well as I can.” Whether or not that’s true is beside the point. Feeling like nobody can do things as well as you is a barrier that prevents shop owners from letting go. And, if you can’t let go, business growth will halt. Delegating is a process but it’s one that can benefit both shop owners and employees.

You will learn:

  • Practical steps for letting go of tasks—today
  • How to empower employees to effectively handle projects
  • How to assign tasks with confidence and create a feedback loop
  • How to prioritize tasks and decide which can be delegated and which need to remain with you

BIG IDEAS Eliminate Supplements with Effective Teardowns +

Steve Morris, Operations Director, Pride Collision Centers

Throughout the lifecycle of his column, “In the Trenches,” one of the themes that shop operator Steve Morris has continued to preach is the need for processes to reduce supplements. In this session, Morris will outline his practical, easy and sustainable processes that he has proven in his shop effectively reduce supplements and increase efficiency.

You will learn:

  • Why teardown and disassembly are the key to fewer supplements
  • Little-known ways to use the electronic parts catalogues published by OEMs
  • What a complete teardown actually looks like
  • How to guarantee a thorough teardown happens with every repair

2:30 PM - 3:15 pm

LEAD Getting Buy-In: How to Shape Your Vision +

Randy Sattler, Manager, Rydell Collision Center

Having an idea for a new process, procedure or initiative is only one part of the battle—actually implementing the idea and gaining buy-in from your team is another. Without that buy-in, any idea is sure to fail, but getting your entire shop on board can be difficult.

In this session, you will learn:

  • How to present your ideas with confidence to your staff
  • How to overcome common objections
  • How to shape your vision into a plan that is actionable and that anyone can understand and follow

RECRUIT & RETAIN The Modern Technician Pay Plan +

Ryan Cropper, Owner, Able Body Shops

For years, Ryan Cropper grew his shops with sheer hard work and boundless energy. But as the years went on, he began to realize that growth was more sustainable—and more fun—if he focused on culture. One way he did that, is by switching from flat rate to team based, in the front and back of the house. Since then, his operation has continued to grow aggressively, but has resulted in less stress and turnover.

You will learn:

  • How to decide what pay plan is right for you
  • How to motivate your team and improve morale with the right pay plan
  • How to make the switch and get your team on board
  • How to work out the finer details of a team pay system

3 TAKEAWAYS How to Make Diagnostic Scanning an Efficient Moneymaker +

Darrell Amberson, President of Operations, LaMettry’s Collision

According to the 2019 FenderBender Industry Survey, 67 percent of respondents said they “always” perform pre- and post-repair diagnostic scans—but nearly 50 percent said they also have challenges being reimbursed for those scans. Despite those challenges, there is a way to turn those diagnostic scans into a profit center for your shop.

You will learn:

  • How to create a process that guarantees insurance reimbursement
  • The keys to turning diagnostic scans into a profit center

3:30 PM - 4:15 PM

OPERATIONS Documenting Your Way to Success +

Phil O'Connor, Owner, POC Collision Inc.

As vehicle design and repair becomes more complicated, so too does the estimating process. Drawing on his years of experience and track record of business growth, Phil O’Connor shares his best strategies for ensuring your estimating process and team is ready to meet every challenge. This isn’t a course for beginners—this course is for estimators and shop owners who want to increase their revenue significantly.

You will learn:

  • The overlooked tips for better documentation
  • How to use documentation to significantly increase revenue
  • How to better train and equip your estimators to ensure their success

CUSTOMERS Creating the Ultimate Customer Experience +

Paul Amato, owner, Amato’s Auto Body

Paul Amato has built his operation from humble beginnings into one of the industry's top independent shops—a $12 million-per-year, single-location juggernaut that has 12 automaker certifications and is part of zero DRPs. How has Amato done it? Through a unique blend of marketing and ultimate customer service. In this unique session, Amato outlines his approach to “wowing” each and every customer that interacts with his business.

In this session, you will learn:

  • What makes a shop truly stand out to customer
  • How to meet and exceed the customer’s needs throughout the process
  • How to make immediate change in your operation

BIG IDEAS Differentiating Leadership Styles to Meet Each Employee’s Needs +

Kevin Rains, Owner, Rains CARSTAR Group

Effective leadership is less tied to the golden rule of treating others the way you want to be treated, and more closely resembles “the platinum rule”: treating others the way they want to be treated. That process of identifying how you lead your staff and how your staff would prefer to be led starts with a simple list of multiple choice questions and ends with the understanding of how to adapt your own leadership style.

You will learn:

  • How to identify the leadership style of your employees
  • What motivates each of your employees
  • How to tweak your leadership style to reach each of your employees

4:15 PM - 5:00 PM

Cocktail Hour +

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


5:00 PM

Kickoff Party +

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!


 


DAY TWO: TUESDAY, OCTOBER 1


7:00 AM - 8:00 am

Networking Breakfast


Conference Keynote: Cindra Kamphoff - Beyond Grit +

Cindra Kamphoff, High Performance Coach

Dr. Cindra Kamphoff is a professional speaker, trainer, entrepreneur and professor, known for her Amazon bestseller, Beyond Grit: Ten Powerful Practices to Gain the High-Performance Edge. In the book’s forward, Minnesota Vikings Pro Bowl wide receiver Adam Theilen credits Kamphoff with helping him rise from an undrafted free agent out of an NCAA Division II football program to being one of the NFL’s most productive wideouts. Her presentation will focus on the core tenets of her book, while drawing clear parallels to the ins and outs of shop ownership.

8:00 AM - 8:45 am


9:00 AM - 9:45 AM

RECRUIT & RETAIN Craft a Culture that Promotes Buy-in and Longevity +

Kevin Taylor, Owner, Maaco Houston

When Kevin Taylor purchased his Maaco shop at just 27, he was not only one of the youngest Maaco shop owners in the country, he also had a distinct vision for how he wanted to buck the system and flip the Maaco formula. As the owner of Maaco Houston, in the first two years of ownership, Taylor doubled sales from $500,000 to $1 million by focusing on tracking estimates versus retention and a shift in focus on ARO, car count and fleet operations— a drastic shift from the shop’s original focus. When he purchased his second facility, he quickly saw that operation grow from $800,000 per year to nearly $3 million. Along the way, he has grown his business from a team of six to nearly 30. To make the changes, Taylor had to create a culture that thrives on change, efficiency and working as a cohesive team.

You will learn:

  • How to make your employees unite to work toward one common goal
  • How to utilize visual tools to promote this culture
  • How to prioritize longevity and teamwork in your daily shop culture

LEAD Create a Fearless Environment +

Kevin Rains, Owner, Rains CARSTAR Group

To stay ahead in business, leaders need to be willing to take a risk, feel uncomfortable and, if an idea does fail, look at the valuable lessons that can be gained from it. The reasons a routine goes stale vary—people, technology or the industry itself can change—but to remain happy, healthy, productive and profitable, making changes is critical.

You will learn:

  • How to identify whether a risk is worth taking
  • How to create a safety net to allow for failure
  • How to endure the discomfort that can come with risk
  • How to empower your staff to be more fearless

3 TAKEAWAYS The Keys to Modern Branding +

Megan Williams, Chief Marketing Officer, Lefler Collision & Glass Repair Centers

It’s easy to be consumed by the work you do inside your shop—to put almost the entirety of your focus to the inner workings of the day to day. The issue with that hyperfocus is that, soon, the external image of your shop is forgotten. Your past marketing efforts begin to fade and your branding becomes dated. The ultimate outcome to stagnant branding is a stagnant customer base.

You will learn:

  • Easy ways to modernize your branding without alienating your customers
  • How to create a story that resonates with customers
  • How to leverage your shop’s history and differentiators to stand out in the market

9:45 AM - 10:15 AM

Networking Break


10:15 AM - 11:00 AM

CUSTOMERS Understand and Reach Your Ideal Customer—and Differentiate Your Business +

Adam Grant, Owner, Xtreme Collision Center and Auto Care

Adam Grant saw an opportunity in his market, and delivered—adding a mechanical segment to his operation that allowed him to better serve his customers and keep them tied to his business long-term. While adding a new business segment may not be the right move for every shop, understanding your ideal customer and his or her needs is critical to long-term success. It involves analyzing your database and seeing the customers that bring in the best business, act as referral sources or are repeat customers. From there, it involves understanding what is important to those customers and how to effectively reach and entice them.

You will learn:

  • How to identify your “cardboard cutout” customers
  • How to understand what motivates those customers
  • How to create marketing campaigns and experiences that

OPERATIONS Insure Relations and DRP Management +

Randy Sattler, Manager, Rydell Collision Center

Although opinions on being a part of DRPs varies throughout the industry, for many shop owners, those repair programs are still a viable source of work. Regardless of your business models, forming better relationships with insurers is necessary for every shop.

You will learn:

  • The changing nature of the relationships with insurers
  • How to build trust—on both sides
  • How to effectively handle negotiations without falling victim to common mistakes

BIG IDEAS How to Become Your Best Self +

Mark Probst, Ower, Probst Auto Body

As business owners, you’re likely spending your days working on a variety of projects, managing employees, or sometimes putting out fires. That grind can sometimes feel draining, and may even leave you not feeling like the best version of yourself.

You will learn:

  • How to take more time for yourself and your own self-improvement
  • How to evaluate where you and how you want to grow
  • Simple habits for feeling more like yourself at work

11:15 AM - 12:00PM

OPERATIONS Better (and Progressive) Blueprinting +

Steve Morris, Operations Director, Pride Collision Centers

At Steve Morris’ California shops, blueprinting has become a foundational way to increase productivity and efficiency. In implementing the process, Morris has become an expert on the details and often overlooked steps necessary to effective blueprinting.

In this session, you will learn:

  • What most shops miss when it comes to implementing blueprinting
  • How to evaluate the bottlenecks in your blueprinting process
  • Easy steps to create a more effective blueprinting in your operation

OPERATIONS Why Certification Works +

Bob McSherry

As an early adopter of a business model that didn’t rely on insurance programs, Bob McShery has become a leader in the collision repair industry’s recent shift toward a focus on OEM certification and recognition programs. And McSherry, a straight-talking realist, understands the investments and hurdles to jump to get to the point his operation is in today—and he knows why it’ll be worth it for your shop to take a similar path. In this session, McSherry will lean on personal experience and his vast industry knowledge to break down the benefits to pushing toward a certification-focused model and positioning your operation for long-term growth.

You will learn:

  • The ins and outs of OEM repair programs
  • The best investment approaches of leading operations
  • The path to a focused, certified business model

3 TAKEAWAYS Surefire Interview Methods +

DJ Mitchell, Regional Director, Joe Hudson’s Collision Center

The saying goes that hiring is a gamble. But what if you could guarantee a better hire—one that’s not only skilled, but also a good culture fit? Conducting better interviews is one of the best ways to do just that. From the questions to the interview style, these are the methods every shop owner needs to implement for better hiring.

You will learn:

  • How to ask better questions in interviews
  • How to evaluate whether a hire is a good fit
  • How to create buy-in on the team with a new hire
  • Where your interviewing methods could use a tune-up

12:15 PM - 1:00 Pm

Lunch & Learn


1:00 PM - 1:30 PM

FenderBender Awards Presentation +

Honoring the best in the collision repair industry, the 12th annual FenderBender Awards recognize outstanding industry professionals in five categories:

• Executive
• Management
• Administrative Support
• Shop Worker
• Wild Card

 Sponsored by BASF, Kia, and OEC CollisionLink

1:45 PM - 2:30 PM

TECH The Guide to Readying Your Shop for Advanced Vehicle Systems +

Darrell Amberson, President of Operations, LaMettry’s Collision

Advanced materials are not going away. And the industry is going to need to continue to push its education, training and tooling as vehicles continue to advance. The cost of entry, however, can be steep, depending on circumstances, which is why effectively preparing your shop is key.

You will learn:

  • How to ready your shop for advanced vehicle systems
  • How to identify in what you should plan for your shop to invest
  • The training, equipment and marketing needs required

CUSTOMERS How to Cut Waste in Your Workflow +

Greg Lobsiger, Owner, Loren’s Body Shop

Needing to overhaul his facility, Greg Lobsiger set about a unique and innovative rebuild without a single stall in production. Learn how to grow, expand and innovate without disrupting your workflow or quality.

You will learn:

  • How to identify the biggest sources of waste in your workflow
  • How to improve your workflow—without expanding or renovating your facility
  • The bottlenecks holding you back from improved numbers

BIG IDEAS Building a Talent Pipeline +

Kevin Taylor, Owner, Maaco Houston

Instead of scrambling to replace a staff member who leaves, instead have steps in place so the best technicians in your area are itching to join your company. It’s not impossible, and simply requires a focus on recruiting and making building a talent pipeline a priority in your shop.

You will learn:

  • How to make recruiting technicians an everyday focus
  • How to create a shop that every technician wants to work at
  • The keys to effectively working with technical schools

2:45 PM - 3:30 PM

OPERATIONS The Secrets to Efficient Workflow +

Randy Sattler, Manager, Rydell Collision Centers

Collision repair shops come in many shapes and sizes. Customer demographics, market opportunities, facilities, employees—no two shops have the exact same circumstances.

There is, however, one thing all successful shops have in common, and that’s efficient workflow.

Learn the secrets to maximum efficiency from one of the country’s most efficient and profitable operators.

You will learn:

  • How to create a pay plan that boost efficiency
  • Small tweaks with big efficiency payoffs
  • A new way of thinking about workflow

CUSTOMERS Harnessing the Power of Digital Marketing +

Kevin Rains, Owner, Rains CARSTAR Group

It’s common knowledge that Google is the most powerful digital marketing tool available today. Customers use digital review platforms—like Google and Facebook—to make more and more buying decisions, which is why shop owners need to understand the power of digital marketing.

You will learn:

  • How to generate more authentic online reviews
  • How to stand out online and improve your SEO—regardless of your area
  • The keys to investing in digital marketing platforms

3 TAKEAWAYS Perks that Make Your Shop Stand Out +

Kevin Conner, owner, Conner Brothers Collision Centers

Customers today all expect a solid customer service experience. In order to really stand out, your shop needs to go above and beyond to deliver a truly exemplary experience. The good news, however, is that doesn’t need to be difficult.

In this session, you will learn:

  • Easy, cost-effective perks that are memorable with customers
  • How to create word-of-mouth with customers by providing an experience they can’t help but talk about

3:30 PM - 4:00 PM

Networking Break


4:00 PM - 4:45 PM

OPERATIONS Advanced KPI Management +

Jason Boggs, Owner, Boggs Auto Collision Rebuilders

According to the 2019 FenderBender Industry Survey, 72 percent of respondents said they routinely track key performance indicators. While tracking KPIs is perhaps a common occurrence, having a truly advanced knowledge of those numbers—and how to manage them—can often elude shop owners. Over the past several years, Jason Boggs has developed his Moneyball-style approach to KPI management that focuses on a critical, straight-forward mindset: Build an advanced understanding of your performance metrics so that you can simplify and streamline how you manage them.

In this session, you will learn:

  • How to make business decisions based off your KPIs
  • Habits to more thoroughly understand the most pressing KPIs affecting your business
  • What to do with a dip—or increase—in numbers

RECRUIT & RETAIN The Keys to Conflict Management +

Louie Sharp, Owner, Sharp Auto Body

In today’s working world, most employees work a minimum of 40 hours per week, meaning that, for many workers, they see their fellow coworkers more than their own families. So, it’s only natural that with different personalities in the shop, some conflict arises from time to time. That’s why it’s necessary to have a plan for how to deal with conflict in a productive, helpful way.

You will learn:

  • How to mediate conflict among employees
  • How to empower employees to solve conflict on their own
  • How to ensure conflict doesn’t create culture issues

BIG IDEAS Curb Appeal: Simple Things to Change Today +

Adam Grant, owner, Xtreme Collision Center and Auto Care

Expectations for body shop appearance are growing, but that doesn’t mean a huge investment on your part. Any shop can add curb appeal with the right tactics.

You will learn:

  • ow-cost tactics you can implement immediately to increase curb appeal
  • The facility aesthetics most important to customers

4:45 PM - 6:00 pM

Table Talks & Cocktail Hour +

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


6:30 pM - 9:00 pM

The FenderBender Party +

Mixing fun with business isn’t a bad thing, dontcha know? And, what better way to do that than by letting loose at our Networking Party? Spend the evening at Harriet Island Pavilion where you can take in the view of the Mississippi River and St. Paul skyline, while enjoying live entertainment, food with a Twin Cities twist, local Minnesota brews, lawn games and much more!

 Sponsored by PPG

 


DAY THREE: WEDNESDAY, OCTOBER 2


7:30 AM - 8:30 AM

Networking Breakfast


8:30 AM - 8:45 AM

Conference Jumpstart


9:00 AM - 9:45 AM

CUSTOMERS Introducing the “Wow Factor” in Your Customer Service +

Doug Voelzke, owner, Doug’s Custom Paint & Body Inc.

The companies most revered for customer service and culture all have one fundamental aspect in common: they wow their customers. From Disney to Zappos to Southwest Airlines, creating a memorable experience that exceeds expectations has propelled them to legends of their industries. And while collision repair might not be Disney World, there’s no reason why shop owners can’t provide a similar experience.

You will learn:

  • Simple tactics to wow your customers and keep them coming back
  • How to identify your shop’s strengths and advantages when it comes to customer service

OPERATIONS Maximizing Your Business’s Footprint +

Brian Greenley, President, Greenley Enterprises Corporation

At Brian Greenley’s 17,000-square-foot Colorado Maaco facility, nearly 40 employees work to push out nearly 500 cars per month for an annual revenue of $8 million. But Greenley’s facility didn’t always produce those stellar numbers. Instead, he’s worked to create a team system that maximizes his footprint and ensures each department is as efficient as possible.

You will learn:

  • How Greenley analyzed his business to determine the most efficient set-up possible—and how you can do the same
  • How to analyze where waste occurs in your business and get the most out of each square foot

BIG IDEAS The Future of the Collision Repair Technician +

Bob McSherry, Owner, North Haven Auto Body

As new vehicle technology continues to evolve, so, too does the role of technician. Gone are the days of truly wrenching; instead, technicians today are more akin to computer engineers. That brings a wholly different set of hiring, training and tooling needs.

You will learn:

  • How to transition your technicians into a new era of collision repair
  • How to hire technicians that are ready and able to work on high-tech vehicles

9:45 AM - 10:15 AM

Networking Break


10:15 AM - 11:00 AM

LEAD Ask Mike Anderson, Part 1 +

Mike Anderson, Owner, Collision Advice

In a special series, industry consultant and legend Mike Anderson makes himself available to answer all of your most pressing questions.

RECRUIT & RETAIN An Atmosphere that Attracts True Talent +

DJ Mitchell, Regional Director, Joe Hudson’s Collision Center

When most hear about “curb appeal,” rarely is it thought of in terms of recruiting and retaining top talent for your teams. That’s a mistake, DJ Mitchell says. Talented employees are attracted to operations that can offer them the greatest opportunities to succeed—and a facility, full of the latest equipment, tools, resources and amenities in the industry can do just that. Mitchell says to truly build a progressive, leading operation, your facility and physical atmosphere must match your motivated atmosphere.

You will learn:

  • How to evaluate and understand how your space affects your team’s work
  • How to build a physical atmosphere that matches your culture
  • How to keep employees happy and efficient at work

3 TAKEAWAYS Instant, Profitable Revenue Boosters +

Greg Lobsiger, Owner, Loren’s Body Shop

From auditing ROs to shoring up efficiency on the shop floor, there are easy ways to quickly increase revenue without adding services or overhauling process. With simple tweaks, you can find ways to reduce waste, increase service and get more out of each customer.

You will learn:

  • Easy revenue boosters that any shop can implement, regardless of size or capacity
  • How to identify the available revenue boosters that already exist in your shop

11:15 AM - 12:00 PM

LEAD Ask Mike Anderson, Part 2 +

Mike Anderson, Owner, Collision Advice

In a special series, industry consultant and legend Mike Anderson makes himself available to answer all of your most pressing questions.

OPERATIONS Inside Shop Expansion: How to Increase Your Footprint without Losing Control +

Ryan Cropper, Owner, Able Body Shops

Ryan Cropper has grown his business to three locations with a keen eye for culture and profitability. In doing so, he has continued to retain employees and customers, grow those employees into leadership roles, and implement new team systems to maintain quality and speed.

In this session, you will learn:

  • How to grow with purpose and with a plan
  • How to ensure quality doesn’t slip at your existing location
  • How to know when you’re ready to grow

BIG IDEAS Leading Through Transition +

DJ Mitchell, Regional Director, Joe Hudson’s Collision Center

In 2018, DJ Mitchell and his father, Dave, sold their multi-shop operation, Car Guys Inc., to Joe Hudson’s Collision Center. Staying on as regional director, Mitchell was hyper focused on his team during the transition—and all 177 of his employees remained with the operation. How’d he do it? Mitchell credits a unique, unified company culture that has bred an atmosphere of true teamwork. And, he says, it’s an environment all shops can—and should—create.

You will learn:

  • How to define your culture
  • How to get team buy-in
  • How to carry that out each and every day

12:15 PM - 1:00 PM

Networking Lunch & Sponsor Giveaway


OPERATIONS Workshop: The Supplement-Free Shop +

Jason Boggs, Owner, Boggs Auto Collision Rebuilders

In order to become a truly supplement-free shop, a holistic approach to overall operations is required. That’s exactly what shop owner Jason Boggs has done at his family’s shop. By embracing lean principles and working to eliminate bottlenecks and mistakes, he’s gotten as close to zero supplements as possible.

In this workshop, you will learn:

  • How to take a comprehensive look at your operations to identify the source of supplements
  • How to implement repeatable processes that ensure quality and reduce mistakes
  • How your shop culture is intrinsically linked to your shop’s output

LEAD Workshop: Leadership Bootcamp +

Louie Sharp, Owner, Sharp Auto Body

Becoming a great leader—especially if it doesn’t feel natural to you—may seem like an arduous process, but if you’re methodical and take it one step at a time, you can easily become a leader that carries confidence, inspires trust, and that a changing workforce looks to for guidance.

You will learn:

  • How to identify your leadership style
  • How to tweak your leadership style for your staff members
  • The qualities every leader needs

1:15 PM - 3:15 PM


3:30 PM - 5:00 PM

ADAPT: OEM Repair Panel +

An independent panel for repair shop operators to hear directly from OEM representatives about the most progressive and pressing topics in terms of vehicle design; repair, maintenance and diagnostics; and overall transportation trends. The brand-new event is for attendees and sponsors.

 Sponsored by OEConnection

 

Happenings

ADAPT: OEM Repair Panel

October 2, 3:30-5 PM

An independent panel for repair shop operators to hear directly from OEM representatives about the most progressive and pressing topics in terms of vehicle design; repair, maintenance and diagnostics; and overall transportation trends. The brand-new event is for attendees and sponsors.

Sponsored by OEConnection

FBMC Pub

September 30 - October 2, TIMES WILL VARY

When you’re thirsty for a drink, stop by the FBMC Pub! Day or night, our pub is here for your pleasure.

Pre-Conference Meet & Greet

September 29, 6-8 PM

If you arrive in Minnesota early and have some free time on Sunday night, stop by the FBMC Pub and get to know the team that brings you FenderBender and mingle with this year’s speakers.

FenderBender Awards Ceremony

October 1, 1-1:30 PM

Help us honor the best in the collision repair industry during the 12th annual FenderBender Awards. Recognize these outstanding industry leaders in five categories:

  • Executive

  • Management

  • Administrative Support

  • Shop Worker

  • Wild Card

The FenderBender Awards are sponsored by BASF, Kia and OEC CollisionLink


Cocktail & Networking Hours

September 30 - October 2, TIMES WILL VARY

Happening daily, our cocktail and networking hours are ideal after a long day of information overload. This is the perfect opportunity for you to grab a drink, go over your notes or even seek out the speakers if you have follow-up questions.

Cheers to learning!


Kick Off Party

September 30, 5 PM

Get to know other conference goers by helping us kick off the 2019 Management Conference with some food, fun and networking!


FenderBender Networking Party (Reception)

October 1, 6:30-9 PM

Mixing fun with business isn’t a bad thing, dontcha know? And, what better way to do that than by letting loose at our Networking Party? Spend the evening at Harriet Island Pavilion where you can take in the view of the Mississippi River and St. Paul skyline, while enjoying live entertainment, food with a Twin Cities twist, local Minnesota brews, lawn games and much more!

Sponsored by PPG

 

 

Speakers

 

Learn collision repair strategies directly from real shop operators who have achieved real success in this industry. More like mentors than speakers, they are part of the entire event, so you can not only learn from them, but also connect with them one-on-one. 

 
 

 

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hotel information

The 2019 FenderBender Management Conference will be at the Hilton Minneapolis/St. Paul Airport Mall of America. We have a limited number of discounted rooms, so register early and reserve your room for the biggest savings. Rooms will sell out.

And keep in mind that the Hilton Minneapolis/St. Paul Airport Mall of America is:

  • A five-minute free shuttle ride from MSP International Airport, which means easy travel to and from the hotel and no need for a rental car.

  • Just a two-block free shuttle ride (or walk) from the Mall of America, which aside from the most diverse and immense shopping in the U.S., also boasts an indoor amusement park, aquarium, and dozens of restaurants and bars. And Mall of America has a light rail stop that can take you to both downtowns—Minneapolis and St. Paul—which, again, means there is no need for a rental car.

  • Across the street from the Minnesota Valley National Wildlife Refuge, a 14,000-acre preserve that runs 70 miles along the Minnesota River. While you’re unlikely to take in all it has to offer, there are paved paths less than 100 feet from the Hilton’s lobby that are perfect for walking, biking and running.

     

 
 
 


Hilton Minneapolis/St. Paul Airport Mall of America

3800 American Blvd E
Bloomington, MN 55425

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SPONSORS